Lesson 9 - Figure out what ticks off your customers

Please post a comment responding to these three questions (adapted from page 117 of the book):

• What do families find frustrating about your school?
• Are you asking the community about their experience with your school?

• If so, what are you learning?

• What are you doing about it?

• If you are not asking, when and how can be start?

• What can your school do to encourage greater sharing of ideas for improving the educational experiences of your students?